FAQ


Do you ship internationally?
Yes! We have three international locations and will ship from the closest.

Where will my order ship from?
Orders will ship out from the closest O-K facility to where the order will be shipping to. We have three locations: New Jersey, London, and Bangalore.

When will my order ship?
All in stock items ship within one week from when the order is placed. If an item has a lead time mentioned on the product page, this is the estimated time for when the product will be available to ship.

What do lead times mean?
All products are made in small production batches to reduce excess back stock and ensure quality. The lead time marked on each product page is the estimated time the next production batch will be ready to ship.

Will I be charged sales tax or VAT?
In accordance to local laws, customers in New Jersey and Europe will be charged sales tax or VAT. This will show up in the cart's total at checkout.

How do I stock your products?
If you are interested in selling Other Kingdom products, please contact us and tell us about your shop!

Where are your products made?
Our spring 2016 collection has items produced both in India and Italy. We take pride in using the best producers and craftsmen to make our products. To learn more about our makers, visit our factory page.

 Do you make custom orders?
Yes! If you have a custom request or would like us to develop products for a specific project, send us a message with the details to info@other-kingdom.com

What if my product is damaged in shipping?
If a product is received damaged or defective, a full refund or exchange is available. Customers must report damage within 24 hours of receiving the item with images of the damage or defect.

Can I return my product?
Any non-damaged item can be returned for credit or exchange. Customers have 5 days upon receiving the item to contact Other Kingdom in the decision the item will be returned.

Can I cancel my order?
Yes, an order can be cancelled within 24 hours of placing the order. If you need to cancel an order, contact us with your order number and we will issue a full refund.